So.. I at first thought that I received the wrong spotter arms. I contacted titan fitness and waited for the email from them. In the mean time I read tons of nightmare reviews about their customer service. Angelo contacted me and made it super painless sent me a new pair of arms and a label to send them back. Welp... Got the new arms very quickly and they didn't fit again... Come to find out I was ordering for the wrong rack.. Thought... Man was only so fast cause it was their fault but jbille responded to my second email and was able to get me a return label and make this thing super easy. I was shocked from the stories I heard but they made this a amazing experience and will definitely order more products in the future.
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