Monday, February 14th, 2022. -- This review is for jbillie regarding the support that I received regarding two issues- over this past weekend. The first is the charges for the Titan H-PND I purchased. My bank alerted me that there was a charge for $339.85 and I had not spent that amount on any products. Within 24 hours jbille informed me that my final charges would be: one $339.85, one $233.42 for a total of $573.27. My credit card shows these final amounts. The next issue was regarding shipping of the Titan H-PND. The item ships in two boxes. Both arrived early- thanks Titan. The first box arrived and FedEx showed the entire shipment as delivered. Jbillie had informed me that I could send an email and it would reopen my case and even though the issue was not the same, jbillie researched the shipping and let me know what was happening. Jbillie explained that the second part of the shipment was still in route and that I should receive it by February 14, 2021 which I did.Jbillie was outstanding in handling both issues. The messages I received were succinct, professional, and very prompt. I really appreciate having the issue worked over the weekend. This kind of thorough and prompt service; responding over the weekendand working diligently on the issues separates Titan from its competitors. Kudos to jbille for great work on two very sensitive issues- money and receiving product.Hire more jbillies!
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