Installation was fine. Electrician came and set up system, had to put in a booster for the signal, all ok.This was October. In January we changed Internet provider. Simple you would think.Far from it. Since then the inverter has been offline, and the booster doesn't recognise the new WiFi. Tried phoning UKSE, if answered the relevant person has been on lunch, unavailable or will call back. Never happened. I tried Givenergy. Purely an automated service, impossible to speak to anyone. Emailed Dylan direct, he sent me a You Tube link, still no joy. Spoke to someone today after trying a couple of different phone lines. Told this is outside of their warranty and if they sent an engineer it would incur a £250 call out. We spent £10000 (paid on full before starting) on this system. There wasn't even an offer of good faith. The other option was to have an ethernet cable fitted. My router is at the front of the house. The Inverter is on the back wall of an extension. Really has been a shockingly poor after sales experience. Would not recommend Ian Allden
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UK Solar Experts has been acquired and merged into Titan Energy Systems, strengthening service delivery and long-term customer support.
