My solar system has been offline for **more than six weeks** following a simple WiFi speed upgrade. The company's customer service response has been absolutely unacceptable, demonstrating a complete disregard for the customer. **If I could choose a rating below one star, I would.****The system is actually useless, and the amount of money I used to generate from my old Feed-in Tariff (FIT) is higher than what I am getting from this new system after spending over five thousand pounds.** This is deeply frustrating given the substantial investment.Here is a breakdown of my experience and the poor service: *System Failure:** The problem began when the system went offline after a WiFi speed upgrade. Initial troubleshooting steps from the company's rep and a generic YouTube link from did not work. Wasted Effort:** We were forced to buy an Ethernet cable to fix the unstable WiFi connection. The company's provided instructions for this solution failed, and the cable became jammed in the inverter port, * **Complete Lack of Support:** To escalate the issue, I **tried to call GivEnergy directly, but they never answered the phone.** * **Failed Service:** The company itself scheduled an engineer visit **three separate times**, and the engineer was a **no-show every single time.** * **Stalled Resolution:** Despite multiple communications detailing the month-long failure, the cable issue, and the failed appointments, the only advice offered was complicated, multi-step instructions for a manual power-cycle/restart of the inverter, which we requested to do on a guided video call.The issues have been complex, the remote troubleshooting has failed for over six weeks, and the physical service appointments were never honored. The product is failing, the promised financial return is nonexistent, and the customer support is nonexistent. The entire experience is completely unacceptable."
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UK Solar Experts has been acquired and merged into Titan Energy Systems, strengthening service delivery and long-term customer support.
