Oh dear, where do I begin? 1st week in January I noticed on the app no energy was being generated from the solar panels. Called UKSE no answer left a message no call back left another message same again. What started next is an email chain you wouldn't believe. Apparently they know what the problem is even though no-one to date has even been out to look. It's a cable or lead in the inverter so they say! Let's just say the emails both ways have been long and frequent. Me trying to get answers and the job completed. UKSE basically apologising but not actually doing anything. Not one person has had the decency to pick up the phone, call me and try to explain the situation. Today I was promised the managing director would call me at 3.00pm. Guess what he's been in meetings all day!!If this is not sorted on monday coming you can look forward to seeing all the pathetic emails they've sent me.Do not buy from this company. They promise the world and you can't get them off the phone before the panels are fitted afterwards they treat you like something they've trod it!
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UK Solar Experts has been acquired and merged into Titan Energy Systems, strengthening service delivery and long-term customer support.
