My battery and inverter was installed by their engineer in November 2025, I was told it is simple to see how all things was working from the app. Well the engineer couldnt get the app to see my plant, so he called the main office who also tried, to no avail. In the begining i told the salesman that i also have an Inverter and solar panels installed, he said no problem they will all be linked into the app. The engineer left saying he had to be somewhere, and the office said that he would call Fox to look into the problem. I waited a week and called them back, and was told i needed a dongle and they would send one. Around a week later one arrived and they asked me to install it into the Inverter so i did, still no joy, they said it was the wrong one, so they sent another one 2 weeks later. I tried that and they said they still could not see it on their system and would call Fox again. Still no call back i rang 2-3 times a week for a month and in the end i gave up around christmas. I rang again and was told that a new dongle was going to be sent as the one sent was wrong too.I got hold of a guy called Ben who said he would come and see what could be the problem. So I called the office to ask when can someone come to help, and was told there would be no point anyone coming, because i need a CT clamp not a dongle, and they would send one to me. But before that Neil rang to say that he had looked at the pictures that his engineer had sent him, and said that by the picture the engineer had put the CT clamp on the wrong cable and asked me to put it on another cable. Well straight away i could see the battery ,inverter and the dongle on the app, but not the solar panels. I waited a couple weeks or so then called about getting the solar panels on the app too, and was told that they would send a CT clamp, 2 weeks went by, so i called on friday to be told they have gone into administration and to find someone else to look after my system, and not to worry as it was still under warranty, we are now called Titan Energy Group, I would not advise anyone to buy anything from them, unless you want blood pressure problems. I cannot see why they couldnt see this job through, if all that was needed was a CT clamp.
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Leaders in home solar installation, improving the quality of life for homeowners by capturing and directing the abundant solar energy into homes.
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UK Solar Experts has been acquired and merged into Titan Energy Systems, strengthening service delivery and long-term customer support.
