If I could give zero stars I would, the most horrendous customer service I have ever seen, I never ever write reviews but I have too. I can not emphasize enough, do yourself a favor and DO NOT EVER EVER BUY FROM THEM. The product is fine when it works but honestly most of these companies are the same so find one that doesnt constantly lie. I was without my chiller for over two months, lied to constantly, I still haven't gotten it back, I was told I was getting a new one for over a month then thay never happened ed so then I had to send it out and told it would be a "high priority" over a month later it's finally getting sent back only because I had to call and check, so we'll see how long this takes and if it actually works.....im sure this company will not be around long, again, there are so many options out there, do not do not do not buy from them.EDIT, wow ive been reading the reviews and it seems everyone has the same issues, how has the BBB not stepped in, they did the same thing to me, they always tell you what you wanna hear to get you off the phone then do nothing. Also made me my for shipping thier price of garbage broken product. Im an avid cold plunger and a huge advocate for it, so please everyone stay far far away from them
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