TERRIBLE RETURN POLICY. Will never shop here again.I purchased swim bottoms, swim top, and a rash guard from Carve here and spent a lot of money as the brand is expensive. They charge a lot for shipping and it wasn't even shipped that quickly.Once the items arrived, I realized I needed bigger swim bottoms (even though I followed their size chart and Carve usually has consistent sizing). When I went to exchange the swim bottoms for a bigger size I was SHOCKED to see that I would have to pay to ship the bottoms back and then pay 9.00 (yes you read that right, to get an item that weighs 6 ounches) for shipping to get the new pair. They don't do exchanges, you have to pay to send the item back and then re-order the new size.To top it all off, you don't even get your money back. You get a "credit". So you can pay ridiculous shipping amounts in the future. I contacted customer service which agreed to refund my shipping amount for the new bathing suit and said they would expedite my return credit. I appreciate that but I doubt I will ever shop this company again. Most places that sell high end clothes do free returns or exchanges and you get your money back in the form you paid.How this place is in business when there are so many other options is beyond me.
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Run by women, not by Wall Street. Providing outdoor adventure apparel for women who lead, risk, own in the outdoors and beyond.
Since 1989, our women-run and owned business has created and curated the world’s best performance clothing, swimwear and adventurewear that supports women’s movement from street to summit to sea. Title Nine is for the extreme adventurers, the daily movement enthusiasts, and every woman in between.
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