It is extremely rare that I write a review about a product that I’ve bought but seeing how this was such a unique situation I had to write about my experience with TLB Mallorca.To be honest, I want to be as balanced and objective as possible about this review because while there were some pretty awesome things they did there were also not so awesome things as well. Given some of the bad reviews you see on this board you can pretty much guess what I’m going to criticize, but I wanted to highlight some positive things as well. Let me start with the positivePositive:The construction of these shoes is excellent! When I first received them, I spent almost an hour going over both shoes and inspecting them. Now, this isn’t a product review, so I’m not going to go too deep, but I will say that the leather, stitching and attention to detail are top notch. This is in comparison to shoes I own that cost 3 times what I paid for these and none of them have the awesome fiddleback waist sole that you often find only on bespoke or ultra-luxury shoes.I’ll also mention that the shoe trees I bought with them are very good as well as they are perfect with the last of the shoe. All-in-all I am very happy with my purchase. But now….Terrible:As I mentioned earlier, you can probably tell I’m going to complain about customer service. You would not be wrong.But again, I don’t want to approach this from a sore, agitated consumer. I want to be constructive about this but having worked in this space myself I know the difference between criticism that can transform a business and criticism that is pure rant and unproductive.When you first visit their website (FAQ) and search to find out how long it takes to ship your order they say 3 to 10 business days. Mine took over 3 weeks. To me this wasn’t their crime. It was the fact that communications failed completely. I had to initiate communication each week to find out where the order was in the process. This should have been the other way around to let me know as a customer that my order would be delayed. Once it was communicated (after I reached out) that the plant was shut down for a national holiday and that I would receive an update later that week. It never happened. Again, plant shutdown and order delayed…that’s fine, but at least tell your customers that so you set the right expectations. Each time I reached out I felt like they were just pushing me off another week.Strange thing however happened during my last communications with them. I told them that unless I get a shipping update in 48 hours, I want my order canceled. Literally in less than 20 minutes I get shipping details and 2 days later I get my shoes! Coincident? I don’t know. What do you think?I’m going to wrap up this piece on a positive note about their customer service however! When I first placed my order, I got an email the next day confirming my order and it was also asking me about my size. They wanted to know the size I ordered from other shoemakers as well as send them a picture of the outline of my foot on paper against a measuring ruler. I informed them that I normally order a 9.5 in UK. I normally wear 10.5 in US size. Which maps to the charts you normally see from 90% of manufacturers. So, I proceeded to order 9.5 based on their chart as well. Imagine my surprise when I opened the box to see 8.5 shoes! I thought they made a huge mistake, but they were the perfect size! I’m very happy that I took the time to follow their sizing guidelines to get their right size.All-in-all the question remains, “would I buy from them again?’ the answer is ‘I don’t know, only time will tell’. I see at least 3 other pairs I would love to have in my collection.Although the customer service experience was terrible, I know what to expect now. I’m going to put these new shoes through their paces to see how they hold up and decide then. There is no denying that they make beautiful shoes at a price point that rivals other competitors. My only recommendation to TLB is to do a better job at setting the right expectations and you would have more dedicated customers for life.
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From the heart of Mallorca, we meticulously craft shoes that epitomize refined silhouettes and exceptional quality. Our collection is a testament to our dedication to enduring style, blending Mediterranean charm with sophisticated design.
Explore our range, from classic oxfords and sleek loafers to versatile brogues and elegant boots. Step into TLB Mallorca and experience the perfect fusion of heritage and contemporary fashion.See more
