Review Time
A truly outstanding pair of shoes. The quality of the leather and the level of craftsmanship stand out remarkably, even surpassing that of brands at a significantly higher price point. The fit is impeccable, and the silhouette conveys a refined elegance. Overall, this is a highly recommended purchase that fully justifies its value.
It is extremely rare that I write a review about a product that I’ve bought but seeing how this was such a unique situation I had to write about my experience with TLB Mallorca.To be honest, I want to be as balanced and objective as possible about this review because while there were some pretty awesome things they did there were also not so awesome things as well. Given some of the bad reviews you see on this board you can pretty much guess what I’m going to criticize, but I wanted to highlight some positive things as well. Let me start with the positivePositive:The construction of these shoes is excellent! When I first received them, I spent almost an hour going over both shoes and inspecting them. Now, this isn’t a product review, so I’m not going to go too deep, but I will say that the leather, stitching and attention to detail are top notch. This is in comparison to shoes I own that cost 3 times what I paid for these and none of them have the awesome fiddleback waist sole that you often find only on bespoke or ultra-luxury shoes.I’ll also mention that the shoe trees I bought with them are very good as well as they are perfect with the last of the shoe. All-in-all I am very happy with my purchase. But now….Terrible:As I mentioned earlier, you can probably tell I’m going to complain about customer service. You would not be wrong.But again, I don’t want to approach this from a sore, agitated consumer. I want to be constructive about this but having worked in this space myself I know the difference between criticism that can transform a business and criticism that is pure rant and unproductive.When you first visit their website (FAQ) and search to find out how long it takes to ship your order they say 3 to 10 business days. Mine took over 3 weeks. To me this wasn’t their crime. It was the fact that communications failed completely. I had to initiate communication each week to find out where the order was in the process. This should have been the other way around to let me know as a customer that my order would be delayed. Once it was communicated (after I reached out) that the plant was shut down for a national holiday and that I would receive an update later that week. It never happened. Again, plant shutdown and order delayed…that’s fine, but at least tell your customers that so you set the right expectations. Each time I reached out I felt like they were just pushing me off another week.Strange thing however happened during my last communications with them. I told them that unless I get a shipping update in 48 hours, I want my order canceled. Literally in less than 20 minutes I get shipping details and 2 days later I get my shoes! Coincident? I don’t know. What do you think?I’m going to wrap up this piece on a positive note about their customer service however! When I first placed my order, I got an email the next day confirming my order and it was also asking me about my size. They wanted to know the size I ordered from other shoemakers as well as send them a picture of the outline of my foot on paper against a measuring ruler. I informed them that I normally order a 9.5 in UK. I normally wear 10.5 in US size. Which maps to the charts you normally see from 90% of manufacturers. So, I proceeded to order 9.5 based on their chart as well. Imagine my surprise when I opened the box to see 8.5 shoes! I thought they made a huge mistake, but they were the perfect size! I’m very happy that I took the time to follow their sizing guidelines to get their right size.All-in-all the question remains, “would I buy from them again?’ the answer is ‘I don’t know, only time will tell’. I see at least 3 other pairs I would love to have in my collection.Although the customer service experience was terrible, I know what to expect now. I’m going to put these new shoes through their paces to see how they hold up and decide then. There is no denying that they make beautiful shoes at a price point that rivals other competitors. My only recommendation to TLB is to do a better job at setting the right expectations and you would have more dedicated customers for life.
A truly outstanding pair of shoes. The quality of the leather and the level of craftsmanship stand out remarkably, even surpassing that of brands at a significantly higher price point. The fit is impeccable, and the silhouette conveys a refined elegance. Overall, this is a highly recommended purchase that fully justifies its value.
I hope this company goes out of business and "Toni" goes back to bagging groceries or flipping burgers. For 400 - 500 euro shoes they have the most HORRIBLE customer service I have ever seen. The woman that is in charge of answering their phones does not speak a lick of English. Their orders take weeks to ship which basically tells me that they are actually making the shoe after you place the order.edit: see their response below, they agreed that they actually make the shoes after payment which means that they unload all the hassle and risk onto their customers who end up waiting and emailing them about delays, etcbasically they are running a zero risk business, if the customer returns the product they just unload it to another customerthis is unacceptable for an off the shelf product,
I had question about sizing and the quick answer I received made me think the company was serious. So i ordered a pair from them.My mistake. I hope you can avoid doing the same.I ordered on the 26/11. Since the order was not shipped quickly i emailed. On monday 01/12 i was told they would try to send me the order by the end of the week.They failedOne week latter, on the08/12 I asked what was going on, and again they said that they would try to send by the end of the weekThey failed. AGAIN At this point on the 15/12 I told that it was unprofesisonal and should stop acting like children (overpromising, underdelivering) "'Toni" was not happy about that and told me, instead of appologizing, that I was free to take my business elsewhere, which I obviously agree with. I received the shoes 17/12 , the quality is disastrous, the chinese would do a better job, so I will send them back. I told Toni about that on the 17/12 afternoon, asking for the information to return the good.18/12 I sent two addtional email asking for that, and even had to call the office. Toni finally came back saying they will "try"to send me the information by tommorowOf course you guess what happend. they failed again. I asked for information on wednesday afternoon, and on friday night i still have nothing. So I hope none of you will have to go through this thing. I will certainly never buy from them again, hope they will be able to reimburse me on time as they are legally required. UPDATE : Order sent back on the 22/12. Delivered on the 07/01 (yeah UPS is bad but thats the service they use) . Still no money back on the 13/01. Update 2 : Now they acknowedleged that they received the item but "Accounting wanted to make a refund but if you have the incident in Shopify we can not refund you the money.If you close the incident accounting will be able to refund"Its not shoppify but you can see that they do not want to refund. And would only do it if i close my dispute with them . Which i wont, as there is no reason to trust them. Update 20.01 : They still havent reimbursed me. Now they blame shoppify (the company through which they operate) after having shown me a screenshot that mention they can accept the chargeback. But for some reason they have not accepted. Lot of gaslighting and deceptions.
I was lucky enough to be in Inca and visited their shop. The staff were very helpful and I ordered a pair of loafers which I got to customise. Customer service were very helpful and the shoes arrived earlier than expected. The loafers are beautiful (the leather so soft) and delighted with them. Great company. Great shoes.
Bought one pair of monk straps. First, they look professional, ask me what sizes I wear for other brands, I gave them the info and they suggested.Then they told me they need 10 days to ship the shoes. I thought, what? Will they be making a new pair once the order is received?Ok fine, I wait.On the 10th day, I asked them, Did you ship the shoes? They told me they will send it on the same day and send me the AWB.Then they didn't.I asked them again in the following week, guess what, they told me they made the shoes with the WRONG LAST, and they have to start from scratchomg, what's wrong with themThen I told them I could wait and ask for a courtesy discount since I had wasted so much time on this issue. They say they will offer 10%, and then i ask if I can get it through a partial refund.After that, they didn't reply until nowI was left speechless, and my order remains unfulfilled after over 12 daysMy time is wasted, and it causes so much frustrationSincerely dont know what is wrong in their operation
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From the heart of Mallorca, we meticulously craft shoes that epitomize refined silhouettes and exceptional quality. Our collection is a testament to our dedication to enduring style, blending Mediterranean charm with sophisticated design.
Explore our range, from classic oxfords and sleek loafers to versatile brogues and elegant boots. Step into TLB Mallorca and experience the perfect fusion of heritage and contemporary fashion.See more
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