I had question about sizing and the quick answer I received made me think the company was serious. So i ordered a pair from them.My mistake. I hope you can avoid doing the same.I ordered on the 26/11. Since the order was not shipped quickly i emailed. On monday 01/12 i was told they would try to send me the order by the end of the week.They failedOne week latter, on the08/12 I asked what was going on, and again they said that they would try to send by the end of the weekThey failed. AGAIN At this point on the 15/12 I told that it was unprofesisonal and should stop acting like children (overpromising, underdelivering) "'Toni" was not happy about that and told me, instead of appologizing, that I was free to take my business elsewhere, which I obviously agree with. I received the shoes 17/12 , the quality is disastrous, the chinese would do a better job, so I will send them back. I told Toni about that on the 17/12 afternoon, asking for the information to return the good.18/12 I sent two addtional email asking for that, and even had to call the office. Toni finally came back saying they will "try"to send me the information by tommorowOf course you guess what happend. they failed again. I asked for information on wednesday afternoon, and on friday night i still have nothing. So I hope none of you will have to go through this thing. I will certainly never buy from them again, hope they will be able to reimburse me on time as they are legally required. UPDATE : Order sent back on the 22/12. Delivered on the 07/01 (yeah UPS is bad but thats the service they use) . Still no money back on the 13/01. Update 2 : Now they acknowedleged that they received the item but "Accounting wanted to make a refund but if you have the incident in Shopify we can not refund you the money.If you close the incident accounting will be able to refund"Its not shoppify but you can see that they do not want to refund. And would only do it if i close my dispute with them . Which i wont, as there is no reason to trust them. Update 20.01 : They still havent reimbursed me. Now they blame shoppify (the company through which they operate) after having shown me a screenshot that mention they can accept the chargeback. But for some reason they have not accepted. Lot of gaslighting and deceptions.
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