Buyer beware. First contacts with this firm were very pleasant... Until I received my order... I asked if it was possible to have leather soles and this was not a problem at all. I used the size table on the website to order a pair of Scott II boots, I had my feet measured by an experienced shoemaker to be sure to choose the right size. When I received the TLB Mallorca boots they were too large, much longer than any other boots I have got from other makers (Crockett&Jones, Meermin,...). When I contacted the vendor to ask for a solution I was at once treated much less kindly than before ordering. They told me that their boots and loafers should be bought in a smaller size than indicated in the size table on the website. Nothing on the website indicates this. They basically told me customers should not order in the webshop using the size table but first send an email to discuss fit etc. But when I read the other negatives reviews here I see even this is not a guarantee to receive fitting shoes. They won't in any way exchange the boots (435€) for the correct fitting size. So be very careful ordering from this maker as they admit their size table is unreliable for certain types of the shoes (boots, loafers) they sell and if what you receive doesn't fit they refuse to exchange or refund. In my case they use the fact that the shoe was made with a leather sole as the reason for this, but this is no ground to refuse an exchange as the problem is their size table that is not reliable.So I would certainly advice anyone against having a customization. You don't know what they will send you and if there is a fit problem because of their own fault, they will refuse to exchange or refund.The worst customer service I have ever experienced. There are much better alternatives.
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From the heart of Mallorca, we meticulously craft shoes that epitomize refined silhouettes and exceptional quality. Our collection is a testament to our dedication to enduring style, blending Mediterranean charm with sophisticated design.
Explore our range, from classic oxfords and sleek loafers to versatile brogues and elegant boots. Step into TLB Mallorca and experience the perfect fusion of heritage and contemporary fashion.See more
