Abysmal booking service on the website for biometric appointment. I have over 130 screenshots of the same error message from attempts to book over the course of the past week.
The complaint response generates an automated message which provides unuseful advice.
The staff at the centre are unable to assist even though the error message states that one should contact them.
There is no one to talk to, only automated systems which merely take you into the error doomloop.
I note from other reviews that this has been going on for months, and whilst promises have been made to fix it, it persists.
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Founded in 2007, TLScontact helps governments to manage their administrative interactions with travellers and citizens. Present in 90 countries, TLScontact operates over 200 visa application centres for both Schengen and non-Schengen governments and handles over 4 million visa applications every year.
TLScontact is part of the Teleperformance Group, the global leader in outsourced omnichannel customer experience management. See more
