I am extremely disappointed with the service provided by UKVCAS/Sopra Steria. Due to a major technical failure on their website, the document upload page for my application remained completely blank. Despite this being their system’s error, I was treated with zero empathy or professional support.
I was forced to book a new appointment and travel to the center, only to be told they would not scan my documents on-site. Instead, they sent me away to a local library to print over 100 pages of evidence at my own expense. This cost me an additional £20-£30 in printing fees and £20 in parking and fuel, all because their portal failed.
To make matters worse, the library could not provide a formal receipt, and despite their staff witnessing my distress and the fact that my phone battery had died, they offered no practical help.
This follows a previous two-year delay where I never received my BRP from a 2020 application, which caused immense hardship for me and my wife. It is completely unfair to penalize applicants financially for the company’s own IT malfunctions. I will be escalating this matter to the Ombudsman. Avoid this service if you can—they are helpful only until something goes wrong with their own systems.
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Founded in 2007, TLScontact helps governments to manage their administrative interactions with travellers and citizens. Present in 90 countries, TLScontact operates over 200 visa application centres for both Schengen and non-Schengen governments and handles over 4 million visa applications every year.
TLScontact is part of the Teleperformance Group, the global leader in outsourced omnichannel customer experience management. See more
