Applying for a french long stay visa can be a tortuous process. Once the application is completed and the TLS website is accessed the trouble begins. Often applications when submitted fail to be validated/accepted resulting in having to input data again. We also had difficulties getting an appointment.
Contact with the helpline can be hit or miss, depending who picks up the call. We have experienced both exceptional service or no help at all!
However, once at the Manchester Centre our experience changes for the better. Staff are helpful, courteous and very efficient. Elham provided exceptional service today.
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Founded in 2007, TLScontact helps governments to manage their administrative interactions with travellers and citizens. Present in 90 countries, TLScontact operates over 200 visa application centres for both Schengen and non-Schengen governments and handles over 4 million visa applications every year.
TLScontact is part of the Teleperformance Group, the global leader in outsourced omnichannel customer experience management. See more
