Thank you for following up.
I am writing to request a refund for the duplicate payment of £125 caused by a technical failure. Unfortunately, there is no reply function available on Trustpilot, which is why I am contacting you here.
I have already submitted tickets through the "Contact us" page on your website, but I have not received any response or even a ticket/reference number.
For your reference, here are the details of both bookings:
Original booking:
Receipt Number: vcas-gbALL2uk-0001574277
Date and time: 2026-03-11 12:25:48 am
Second (duplicate) booking:
Receipt Number: vcas-gbALL2uk-0001577288
Date and time: 2026-03-11 05:24:25 pm
Could you please look into this urgently and process the refund of the duplicate payment (£125)? I would also appreciate it if you could provide a ticket reference number for future communication.
Thank you for your assistance.
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Founded in 2007, TLScontact helps governments to manage their administrative interactions with travellers and citizens. Present in 90 countries, TLScontact operates over 200 visa application centres for both Schengen and non-Schengen governments and handles over 4 million visa applications every year.
TLScontact is part of the Teleperformance Group, the global leader in outsourced omnichannel customer experience management. See more
