tmobile.com

1.6
1.6 Based on 514 reviews

...

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Travis Harris
Untrustworthy Service and Misleading Promises

The service is deceptive, often telling customers what they want to hear. Promises are made, and representatives use false names while failing to comprehend your concerns. They assure refunds through electronic checks with a reference number, only to later claim the request was denied. The policy regarding buyer's remorse and the 14-day return window feels like a scam. Consider choosing other providers instead. The quality of support has noticeably declined, with calls often being answered by individuals using fake names. There are serious concerns about the integrity of the products being sold.

1
Date of experience: Jan 21, 2026

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