Shocking service - so bad you end up just doing everything yourself. I ordered an item on the 30th November and was told it was "TNT Express 1 Business Day" which would've meant 2nd or 3rd of December for it to be expected after the weekend. Instead it was dispatched on the 4th and I was informed it would be delivered on the 5th. I organised a day off from work so I could wait around to sign for it, and it never came. Instead it suddenly arrived to an empty house (I was working that day) on the 6th and was taken back to the depot. They asked me to arrange a day to re-deliver and offered the 9th. I agreed and again took another day off from work, waiting all day to nothing. They tried again to deliver it on the 10th and instead again were unable to. Now today I get a call telling me my "best option moving forward" is a pick up from the depot. I can't take more time off work and the depot is a 45 minute drive one way from my house with tolls, closing at 5pm each day. What's the point in paying for a delivery service if it takes 2 weeks to reach the point where you end up having to be the delivery driver and paying even more to be inconvenienced? No apologies were given to me, they showed absolutely no flexibility in their service and completely unreliable and untrustworthy organisation of delivery times. I'm generally a very patient person and I understand it's a busy time of year, but this has been a complete joke. I will actively be avoiding purchasing from any companies that offer their service from now on. EDIT: I’ve just got back from picking up the shipment, and they didn’t have the kindness to also let me know they’d lost part of the shipment until I got there. They let me pick up the rest of it but otherwise said they may be able to locate and deliver it by the 19th but, in the words of the gentleman I was dealing with, “I don’t have enough faith in our system to guarantee that day”. At least he was the first honest person I’ve dealt with at this company. I’m over it - I’ve cancelled the remainder of the shipment and am seeking a refund on the undelivered goods.
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