I mistakenly ordered a dress and realized within an hour that the size wouldn't fit. I reached out to customer support right away to cancel, before any processing occurred. However, I was informed that the order couldn't be canceled due to final sale status. No flexibility was offered despite my immediate recognition of the error and the absence of fulfillment actions. While I understand final-sale policies, the refusal to cancel such a recent order feels rigid and unsupportive. Many retailers are willing to cancel orders before dispatch in similar situations. This experience has caused unnecessary stress and inconvenience, and I won’t shop with this company again. I strongly recommend others to exercise caution when purchasing, especially sale items.
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