I ordered a super cute dress online. The dress was delivered today. Upon opening, the dress was severely wrinkled and had very noticeable brown makeup on the color/neckline. I immediately (same afternoon as delivery) called Tuckernuck customer service which gives you an AI rep. I explained the situation and was texted a link where I immediately sent photos of the wrinkled, dirty dress. Incidentally, BOTH tags were still affixed. This dress must have been in a store where it was repeatedly tried on. Anyway, I was immediately refunded and instructed to repackage the dress and bring it to the post office with a pre-paid postage label. I was instructed to repurchase the dress online and wait AGAIN for shipment. This is a huge time suck & inconvenience for a dress being returned b/c it was a wrinkled dirty dress. I reported the situation and sent pics to Tuckernuck the same afternoon that the dress was delivered. Both Tags still affixed. Their resolution causes me to jump thru a lot of hoops when the severely wrinkled (it was delivered in a plastic envelope) DIRTY dress should have never been sent. This is sub par customer service. What should have happened was an apology and percentage off my identical re-order to make up for the inconvenience. Never again!
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