I mistakenly ordered a dress and realized within an hour that the size wouldn't fit. I immediately reached out to the support team to cancel, before the item was dispatched or processed. Despite my quick action, I was informed that the order couldn't be canceled due to it being marked as final sale. No flexibility was shown, even though I identified the mistake almost right away and there had been no fulfillment activity. While I understand final-sale policies, the refusal to cancel an erroneous order made so soon feels rigid and unhelpful. Many retailers would cancel an order in such cases. This situation has caused me unnecessary stress and inconvenience, and I will not shop with this service again. I strongly recommend others to exercise caution when purchasing, especially with sale items.
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