We switched to Toast recently and the whole experience has been hugely disappointing from start to finish. The customer service is beyond awful. The install was far from perfect, however one of the biggest issues has been trying to generate reports that we can have confidence in. In particualr, we have been attemtping to generate a report that accurately provides information on sales and taxes due to Revenue. NOBODY has been able to advise definitively on this. One report seems to conflict another and when you seek guidance, the answers tend to differ each time. Our point of contact is completely unresponsive. We are now seriously considering leaving Toast and we have only had it less than two months.
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