The policy is genuinely frustrating, and while the customer service responds quickly, their assistance is entirely ineffective. I had to remind them twice about my refund, and they suggested I refuse a parcel that arrived a week after it was originally delivered. Their response to my report of an accidental double order was to send everything to me and expect me to return it, instead of simply canceling the order before it was shipped or packaged. It’s clear they are making the process as complicated as possible to retain funds from their misleading website design.
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