Completely disorganised business with shockingly poor customer service. Despite one of the founders personally requesting on my previous review that I email them directly, there has been no acknowledgement or response whatsoever. Since then, the situation has only deteriorated, with the customer service team repeatedly dragging out the process and replying with vague, two-line responses that offer no explanation or resolution.This exchange process has been ongoing since 12 December, and it is genuinely the worst customer service experience I have ever encountered. The latest claim is that a refund was processed before the holidays yet no such refund has reached my payment method. My bank has had to step in and raise a chargeback.The lack of transparency, accountability, and basic competence is astonishing. I would strongly advise anyone to steer clear of this brand. You can find far better quality products and significantly better service elsewhere.
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