Review Time
If I could give zero stars, I would. This is the worst service I’ve encountered, highly misleading. Their platform shows three monthly options, but after subscribing and paying, I couldn't access any of the AFCON games, and suddenly an upgrade was required. It’s unacceptable to treat customers like this. Asking for a refund feels futile, as I’ve exchanged countless emails with them, getting nothing but repeated terms and conditions.
If I could give zero stars, I definitely would. The service is the worst I've ever experienced, extremely misleading. Their portal offers three monthly options, but once you subscribe and pay, you can't access any AFCON games and must upgrade instead. It's absolutely unacceptable to treat clients this way. Asking for a refund feels pointless, as I've been stuck in numerous email exchanges with them, receiving nothing but repeated terms and conditions.
I paid $30 to watch the CAF Cup, but it didn't open, and my money feels wasted. I've tried emailing them for help, but the support is non-existent. This has been a terrible experience with very poor customer service—taking money for absolutely no service. I do not recommend this at all.
Honestly, after reading other reviews, I was quite worried. However, from my perspective, I’m happy with my purchase. I get to stream everything I wanted without any issues. I also want to acknowledge a representative from the support team who was very professional and helpful. She guided me to a better option than I initially considered. I encourage others to try in-store purchases and not be discouraged by some negative reviews. There might be setbacks, but I hope the team is working to improve.
This service does not work at all. It's the worst experience I've had. It constantly freezes and doesn’t function properly. There are no refunds, not even partial ones. The company should be held accountable for this. It’s shocking that it’s associated with a well-known sports entity.
The app crashes frequently on my phone, watch, and TV. It runs slowly, and during the Liverpool vs. Atletico game, the stream lags and stops completely. Additionally, contacting customer support feels impossible—it’s a complete mystery. I’m subscribed to the 4K plan for $15 a month, and this level of service is truly disappointing.
The customer support experience has been terrible, and the performance is very poor. I subscribed to the 4K plan to watch football leagues, but all I got were short summaries. There’s no phone support, just AI chat and email. The response from the support team was minimal, and the issue remains unresolved. I strongly advise against using this service.
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