I was originally looking forward to giving Todd's a chance. I had seen many of their advertisements on social media, I thought their website functioned great, they had expedited shipping options, and so I made a purchase. I made my purchase on a Monday and paid for 2nd day delivery, leaving an additional 1-2 days before the weekend. My order wasn't processed for two complete days, and an update was emailed Wednesday morning saying delivery would be an additional three days plus a holiday and a Sunday. I emailed their info@todd address, and Vicky was polite and prompt but completely unhelpful or unaccommodating. Instead explained/blamed the Michigan postal service. Nowhere in their checkout process does it say orders will be processed after 48 hours and wasted expedited shipping on what appears to be a one person operation in MI, that I sympathize with even after this nonsense. Needless to say, I dont know how their product is and honestly, I dont care. There is better elsewhere that you can buy with confidence from. It's not even about the money, just own the slow processing and give me the same 10% off you give new customers for giving up their email address, or free expedited shipping on my next/future order? For reals, kind of clueless. I'd recommend you blow by this popsicle stand.
Claim your business profile now and gain access to all features and respond to customer reviews.
