tokeet.com

Buggy, lacking in support, and now a gaslighty response

Their new software, Advance.cm, has a lot of bugs. They promise 24/7 support, but often there is no one available, and given that their system breaks frequently, this leads to lots of last minute issues with guests. Some of their staff are incredibly unknowledgable of their software, giving blatantly wrong answers that directly conflict with other support staff. Some features, like the smart lock support and and community forum have been broken for months, and the phone app came out waaaaayyyy after we were told it would.Update: Instead of resolving the issues, Tokeet cancelled our account in the middle of a rental with no advance warning, leaving us unable to properly communicate with and manage our guests. We were forced to recreate the account. As such, this review has been lowered to one star until such time tokeet elects to address our concerns.Update: Despite what Tokeet suggested in their response, we have been waiting several weeks for a solution to the lock issue (as well as a few other issues), only to receive the response "our engineers are still looking for a solution" or no response at all.Additionally, it is a logical fallacy to bring any of my previous reviews into this. My experience with any other company does not negate the fact that my experience with Tokeet has been negative, and I do find it interesting that my review, out of many others, appears to be one of very few that Tokeet has replied to since 2022, when many of their responses to any review of less than 5 stars were snarky and unprofessional. There seems to be an inordinate amount of negative reviews since Tokeet introduced Advance.CM compared to prior, and I think it would be wise for Tokeet to take that to heart work with consumers on bettering the product and working out the bugs, rather than playing games or brushing them off.

Date of experience: Sep 23, 2025