Review Time
Outstanding support throughout the onboarding process, from personalized calls to live chat availability when needed. Helpful screenshots and guidance were provided to help navigate the software, especially for newcomers like myself.
I definitely recommend it! I've been using Tokeet for almost a year and I'm delighted. Firstly, a really convenient interface and functionality, Easy to insist and start working, everything is intuitive, change prices on all sites, while creating your own rate for each, communicate with guests, watch reports and more; secondly, there is always powerful and prompt support on any issue, even on an insignificant one; thirdly, there is an adequate price.The only thing missing is notifications about messages from guests - it would be very convenient.
I have only just started with Tokeet but I have trialled other programmes and this one has so far been the most responsive and supportive with onboarding. The support team are helpful and knowledgeable and where the system couldn’t do it, they found a way for me to do it. I can’t comment on the system yet, as I haven’t had any bookings through it but will post another review when I can comment further.
Tokeet has been a great addition to our business operations. The system is easy to navigate and helps streamline our property management tasks. But the real highlight is their customer support — prompt, patient, and always ready to help. It’s reassuring to know that we can rely on such a responsive team whenever we need assistance.
Their new software, Advance.cm, has a lot of bugs. They promise 24/7 support, but often there is no one available, and given that their system breaks frequently, this leads to lots of last minute issues with guests. Some of their staff are incredibly unknowledgable of their software, giving blatantly wrong answers that directly conflict with other support staff. Some features, like the smart lock support and and community forum have been broken for months, and the phone app came out waaaaayyyy after we were told it would.Update: Instead of resolving the issues, Tokeet cancelled our account in the middle of a rental with no advance warning, leaving us unable to properly communicate with and manage our guests. We were forced to recreate the account. As such, this review has been lowered to one star until such time tokeet elects to address our concerns.Update: Despite what Tokeet suggested in their response, we have been waiting several weeks for a solution to the lock issue (as well as a few other issues), only to receive the response "our engineers are still looking for a solution" or no response at all.Additionally, it is a logical fallacy to bring any of my previous reviews into this. My experience with any other company does not negate the fact that my experience with Tokeet has been negative, and I do find it interesting that my review, out of many others, appears to be one of very few that Tokeet has replied to since 2022, when many of their responses to any review of less than 5 stars were snarky and unprofessional. There seems to be an inordinate amount of negative reviews since Tokeet introduced Advance.CM compared to prior, and I think it would be wise for Tokeet to take that to heart work with consumers on bettering the product and working out the bugs, rather than playing games or brushing them off.
I’ve been using Advance CM (formerly Tokeet) for 8 months.Pros:Fast and responsive customer support. If front-line staff can’t resolve an issue, they escalate quickly to senior support. For technical issues, they even set up a Zoom call to assist directly.Recently released a native iOS app (previously only a web app). I did encounter a bug (0 pricing info), but it was fixed within 48 hours.Cons:Limited channel connections. The main OTAs I rely on (Booking.com, Airbnb, Agoda, Tiket.com) are supported, but I’d like to see them expand to newer platforms like Villa-Finder, which already accounts for ~10% of my bookings.The system is optimized for vacation rentals but needs stronger support for guest houses and hotels. Pricing logic is different—one villa might generate 2x the revenue of a 40-room hostel, so treating each room as a separate “rental” isn’t practical.Pricing policy: while I understand good products are costly, please don’t break trust by changing billing mid-contract. That’s not a minor issue, and it risks losing customer confidence.Overall, Advance CM is a reliable tool with strong support and a good foundation, but I’d like to see more channel integrations, better hotel/guesthouse features, and a more consistent billing approach.
I’ve been a Tokeet customer for several years, but my recent experience has been extremely disappointing and damaging to my business.In April 2025, I paid for a full year’s subscription upfront. Without my consent, Tokeet unilaterally changed my plan, issued a partial refund, and cancelled my annual subscription. This left me unable to manage my OTA connections, putting me at risk of double bookings and financial loss.At no point did I authorise an immediate cancellation of my account. Their actions represent a clear breach of contract, and communication has been slow, dismissive, and failed to address the issues I raised. Instead of resolving the matter, they forced me onto a new, much higher-priced monthly plan.Businesses rely on stable software to manage bookings. Having a system you pay for upfront pulled out from under you mid-contract is completely unacceptable.I would strongly caution anyone considering Tokeet: be very careful with their billing practices and customer support.
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Tokeet allows you to easily manage your vacation rentals and manage all your reservations with our all-in-one solution. Tokeet has a channel manager and website builder, handles contract signature, invoicing and payments, automation, staff scheduling, ...
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