I’ve been a Tokeet customer for several years, but my recent experience has been extremely disappointing and damaging to my business.In April 2025, I paid for a full year’s subscription upfront. Without my consent, Tokeet unilaterally changed my plan, issued a partial refund, and cancelled my annual subscription. This left me unable to manage my OTA connections, putting me at risk of double bookings and financial loss.At no point did I authorise an immediate cancellation of my account. Their actions represent a clear breach of contract, and communication has been slow, dismissive, and failed to address the issues I raised. Instead of resolving the matter, they forced me onto a new, much higher-priced monthly plan.Businesses rely on stable software to manage bookings. Having a system you pay for upfront pulled out from under you mid-contract is completely unacceptable.I would strongly caution anyone considering Tokeet: be very careful with their billing practices and customer support.
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Tokeet allows you to easily manage your vacation rentals and manage all your reservations with our all-in-one solution. Tokeet has a channel manager and website builder, handles contract signature, invoicing and payments, automation, staff scheduling, ...
