I'm writing this review to caution future customers about my experience with the studio. I purchased a voucher and followed the redemption steps precisely. The studio claimed they sent a booking email, but I never received it — not in my inbox, junk, or spam. Without that email, making a booking was impossible. When I visited the studio in person, I was assured everything was fine. On the day of the workshop, I was turned away at the door, despite having followed their instructions and double-checked beforehand. The service I paid for was not provided. The bigger issue was their response when I sought help. Instead of resolving the situation, the studio’s replies were dismissive, accusatory, unprofessional, and openly hostile. They refused to resend the booking details, declined to offer a solution, and even told me I was “banned for life.” Their tone was aggressive and completely inappropriate for a customer-facing business. If you're considering booking with the studio — especially through a voucher platform — please be aware that if anything goes wrong, based on my experience, you may not receive support or a resolution. I did not receive the service I paid for and faced hostility instead of assistance.
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