tokenstudio.co.uk

3.8
3.8 Based on 20 reviews

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Average Rating

3.8

/
5

20 Reviews

5 Star
71%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
29%

All Reviews

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Review Time

Janelle Baker
A wonderful experience at the studio!

We truly enjoyed our visit to the studio. It's a fantastic activity to share with friends, and since it's BYOB, it adds to the fun. Plus, you get to take home your own creation!

5
Date of experience: Dec 08, 2025
We enjoyed a delightful time at the studio

We enjoyed a delightful time at the studio. It’s a fantastic activity to do with friends, it’s BYOB, so much fun, and you get to take home your own creation!

5
Date of experience: Dec 05, 2025
Ezekiel B.
Grateful for this experience

Grateful for this lovely experience.

5
Date of experience: Dec 05, 2025
Shiryu_61
A delightful experience with friends ☺️

5
Date of experience: Dec 05, 2025
Ike Kelly
It was a wonderful time with friends

It was a wonderful time with friends, and it was really enjoyable to learn a new skill and bring home what we made!

5
Date of experience: Dec 05, 2025
Had an amazing time with friends

Had an amazing time with friends. The instructor was very clear with his instructions and incredibly helpful. Who knew you could create pottery in a microwave?! I'm definitely trying this at home with the new skills I picked up, thank you to the studio!

5
Date of experience: Dec 05, 2025
Charlie C.
Serious warning for potential customers – service not delivered & poor communication

I'm writing this review to caution future customers about my experience with the studio. I purchased a voucher and followed the redemption steps precisely. The studio claimed they sent a booking email, but I never received it — not in my inbox, junk, or spam. Without that email, making a booking was impossible. When I visited the studio in person, I was assured everything was fine. On the day of the workshop, I was turned away at the door, despite having followed their instructions and double-checked beforehand. The service I paid for was not provided. The bigger issue was their response when I sought help. Instead of resolving the situation, the studio’s replies were dismissive, accusatory, unprofessional, and openly hostile. They refused to resend the booking details, declined to offer a solution, and even told me I was “banned for life.” Their tone was aggressive and completely inappropriate for a customer-facing business. If you're considering booking with the studio — especially through a voucher platform — please be aware that if anything goes wrong, based on my experience, you may not receive support or a resolution. I did not receive the service I paid for and faced hostility instead of assistance.

1
Date of experience: Nov 29, 2025
Bubba C.
Completely disappointing

Completely disappointing, way too expensive for what you receive. First of all, there is no signage at the entrance – other than a poster saying the studio's name – hard to see on a poorly lit street. I paid for a pottery wheel class. The instructor spoke so quickly – I couldn’t understand him. He wouldn’t let us touch the clay and essentially made all the shapes himself for everyone. Instead of guiding us, I essentially paid for the instructor to create a cup. We then had 10 minutes to paint. The process involved painting, then 10 seconds in the microwave, and then painting again, etc. There was only one microwave for about 15-20 people to share, so I didn’t get to do that successfully. When taking it home, we were given a paper plate… Not worth the money, time, or effort.

1
Date of experience: Nov 20, 2025
iFedex_77
A fun-filled evening activity!

Thanks to the team, I can't wait to receive my piece! It was so much fun and a great activity to share with friends.

5
Date of experience: Nov 12, 2025
An excellent pottery class!

An excellent pottery class! I took my partner for her birthday, and we both had a wonderful time. The instructor was clearly very knowledgeable and provided plenty of guidance for making any pot, plate, or bowl we wanted!

5
Date of experience: Nov 08, 2025

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