My boyfriend got me a tshirt from this website; it came with a stain, like a paint stain, and it would not come off. We contacted the customer service and they told us 'to wash it' or to send it back, paying the return shipping fee. Even when it was obvious that it was a matter of poor quality control. As I said, the stain is paint like, so it did not come off in the washing. So I kept the tshirt, to not pay 20€ in shipping fees to China, where I would have had my refund if the shirt was deemed resellable. But how could it have been? If it's STAINED? I would NOT use this site again and, considering how poor the customer service is, I would advise everyone to beware
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Created In 2020, Tokyocanvas is not only a store to sell clothing, but also a brand of Japanese street culture, meticulously crafted to resonate with every enthusiast's heart. Thank you for choosing Tokyocanvas.
