I deeply regret purchasing a home from Toll Brothers. What was promised as a high-quality investment turned out to be one of the biggest mistakes I’ve ever made. Despite the premium price I paid, the construction quality is shockingly poor—within a short time, I discovered serious issues, including a leak that should be clearly covered under warranty.Unfortunately, their customer service has been nothing short of appalling. I reached out multiple times, only to be met with rudeness, evasion, and a complete lack of responsibility. Rather than honoring the warranty, their team—including Felicity Garza, who oversees my case—has gone out of their way to avoid accountability. The representatives I spoke with were unhelpful and even disrespectful, acting as if they were doing me a favor just by listening.For a company that markets itself as a luxury homebuilder, Toll Brothers has failed on every level. I do not recommend them to anyone. Save yourself the frustration, money, and heartache. What they sell is an image, not reality.
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