Review Time
I wanted to buy a home and I had a chance to talk to the sale rep at Tolls Brothers, and her name is Debbie McCallion. She was so rude and impatient. She just told me all info was online and she just sounded like she wanted to get off the call from me asap. They need someone more polite and respectful to represent them.
We have had the usual problems up to this point, be it landscape, floor tiles popping, and other things you might expect when buying from a company that uses subpar contractors. But now we have a fire suppression system that is leaking due to the products and contractors that were used. We have reached the point where no one will even work on the fire suppression system unless you give them an open checkbook. Do not buy from this company! They might build luxury homes but NOT quality homes!
I deeply regret purchasing a home from Toll Brothers. What was promised as a high-quality investment turned out to be one of the biggest mistakes I’ve ever made. Despite the premium price I paid, the construction quality is shockingly poor—within a short time, I discovered serious issues, including a leak that should be clearly covered under warranty.Unfortunately, their customer service has been nothing short of appalling. I reached out multiple times, only to be met with rudeness, evasion, and a complete lack of responsibility. Rather than honoring the warranty, their team—including Felicity Garza, who oversees my case—has gone out of their way to avoid accountability. The representatives I spoke with were unhelpful and even disrespectful, acting as if they were doing me a favor just by listening.For a company that markets itself as a luxury homebuilder, Toll Brothers has failed on every level. I do not recommend them to anyone. Save yourself the frustration, money, and heartache. What they sell is an image, not reality.
My husband and I decided to purchase a home with a Toll Brothers community based on the quality of their homes compared to other builders. Our realtor also agreed that Toll Brothers were superior to other builders as far as, the overall experience and their homes. Our initial communication with the sales office was just that. Courteous, punctual and thorough. However, we are about 1 month in to the building process and the customer service has gone downhill. Before the initial signing, we reviewed all of the structural changes we wanted with our home. This included discussing in great detail that we wanted a wooden banister up our stair case, to include where a half wall would be at the entrance of the loft. We left this meeting very excited! Fast forward 2 months at our design appointment, our design consultant went over in detail the changes we chose which included confirming that we chose a “half wall” instead of a “wooden banister”. We immediately said that is incorrect. Rachel, our design consultant, emailed Quinn, the sales realtor that it was incorrect on that day (2/28/2025). This was before actual construction had taken place. We followed up with Quinn a day or two later for an update. We were told by Tyler, the construction manager, that a change like that is simple at “this point in construction”. We were told by Quinn, the manager would have a meeting and get back to us on whether the change could occur as they have a policy supposedly no changes once construction had started. Well, construction had not started and likely the materials had not been ordered at this point either. Almost 4 weeks later, we have not heard from a manager. We have not received an answer one way or the other. Toll Brothers is literally evading a conversation with buyers who are spending hundreds of thousands of dollars with connections within the communities in which they build. They are proving they do not care about the relationships they build with their buyers. It almost seems they are going to delay a conversation until it gets to a point of no return in the building process.
Toll Brothers Employee's Discriminatory Behavior Towards Asians is Unacceptable!I am writing to express my dissatisfaction and request an apology from Jordan, a sales representative at the Lakewood Ranch property in Florida, regarding recent events surrounding the property I was interested in. As a full cash buyer, I was subjected to numerous instances of deception and discrimination during my interactions with the sales office.Firstly, Jordan misled me by failing to disclose that the property I was interested in had already been reserved, despite repeatedly encouraging me to sign the agreement.Secondly, it was only when I was ready to sign that Jordan realized the property had been reserved by another client. To cover up this mistake, Jordan attempted to blame me by fabricating false and defamatory statements in an effort to portray me as a bad buyer. On my end, she tried to discourage me by raising issues related to the agent's commission. Her sudden shift in attitude before signing, including the baseless accusations, was completely unacceptable.Furthermore, because my agency had viewed the property before I did, the decision to withhold the agent's commission based on this scheduling difference feels discriminatory, especially considering I am an Asian client. This treatment is not only unfair, but also discriminatory.As a result, I have decided not to proceed with purchasing this property. However, I still expect a formal apology from Jordan for her actions. Additionally, I will be escalating this issue to senior management at Toll Brothers.I look forward to your prompt response and resolution of this matter.
This has been the worst purchase experience of my life! I have bought many brand new homes in the valley for over 25 years and my latest experience with Toll Brothers has by far been the absolute worst! Whatever you do please don’t purchase a home with this builder unless you want consistent headaches and stress! Purchasing a home is suppose to be a great experience and something to be proud of but I would rather be a renter instead of own a home with Toll Brothers! I’m very disappointed, depressed, and sad about this purchase with Toll Brothers! One of the biggest mistakes of my life!
While we were initially excited about moving into our new home, we have been increasingly disappointed by the number of issues that have come to light since closing, in 2024.These issues reflect poorly on the quality and attention to detail expected from your reputable construction company. Below are some of the key concerns we faced1. Mold detected in Attic and Crawl Space during independent home inspection 2. Window frame in primary bathroom separating from the Wall 3. Missing Insulation in key places – issue identified when home owner could feel draft coming from the speaker holes and bath tub gaps in basement. 4. Appliances stopped working within 1 year resulting in multiple calls made to the appliance customer care and out of pocket expenses, DIY fixes etc.5. Moisture detected at multiple places of the home eg ceiling, attic, crawl space6. Poorly painted exterior & interior surfaces, cracks across the whole house trims /baseboard. 7. Sewer joint where two pipes connect appears to be separating, or was improperly installed (video shared)8. Insufficient caulking to exterior paint resulting in multiple tickets everytime a new issue is discovered 9. External compressor making loud crashing noise - tickets created but no response/action taken yet
Wouldn't recommend and would never build with them again. Close date moved out a month due to losing a construction manager. Not responsive to warranty issues. Sewer line broken in construction but not discovered till 2 months after move in. Had to vacate home for 2 weeks for them to fix it. HVAC system had to be completely rewired because it was shorting out and I wasn't getting heat to 2 floors of my 3 floor townhouse. Oven broken - 3 appointments to repair. Problems with 3 other kitchen appliances. They also rolled a crane through my property after I moved and destroyed some of my landscaping. It took 3 months and the threat of a lawsuit to get them to fix it.
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