Ordered the wagyu roasting joint for Mother’s Day and was the worst chewiest beef I’ve ever had. I slow roasted at 90°c for 3.5 hours until a core temperature of 53°c, rested for an hour and reverse seared for 10 mins at high. I get amazing results from this method from even high street supermarket beef.We were all looking forward to this as it was sold as Wagyu but the whole family said it was too chewy. What a let down. I feel robbed.I emailed to complain and was told that I had to cut across the grain (like it’s my fault and don’t know how to carve a joint) and…..“Thanks for my feedback”Very disappointed with the beef and the customer service.This was my first experience ordering with Tom Hixson and will not be ordering again.
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The World's Finest Meat Delivered. Tom Hixson of Smithfield is a third generation wholesale butcher founded in 1963 in the world famous Smithfield market, London.
Tom and the team have a wealth of knowledge in meat, and work tirelessly to bring you the most exclusive and award-winning produce from the UK and around the World.
Our produce can be found on the menus of some of the country’s best restaurants and we are trusted by the UK’s most talented chefs and pitmasters.
We are delighted that home cook enthusiasts can
also enjoy our produce with friends and family. Simply order online and receive chilled delivery to your door.
Explore our range of exclusive and award winning produce including Wagyu, Ex-Dairy, Iberico, USDA and much more...See more
