Review Time
The product is excellent, with delicious wagyu burgers. However, I noticed that some packages lacked written information, and there’s no mention on the website regarding gluten content. While some items are clearly labeled as gluten-free, others provide no information, which poses a risk for certain family members. Additionally, I was disappointed that my email to the support team went unanswered. Overall, I'm let down by the customer service.
The product is outstanding, particularly the wagyu burgers. However, some packages lacked written information, and there’s no indication on the website about gluten content. While some items are marked as gluten-free, others do not provide details, which is a concern for certain family members. To make matters worse, I did not receive a response to my email sent through the website. I'm disappointed with the customer support.
The delivery was poor. My wife was home waiting, yet it was left at the doorstep without any notification. The Australian Wagyu MB9 full blood was disappointing (tasty but quite tough), especially compared to the F1 Ribeye I usually get from another seller. I've had better experiences in the past.
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The World's Finest Meat Delivered. Tom Hixson of Smithfield is a third generation wholesale butcher founded in 1963 in the world famous Smithfield market, London.
Tom and the team have a wealth of knowledge in meat, and work tirelessly to bring you the most exclusive and award-winning produce from the UK and around the World.
Our produce can be found on the menus of some of the country’s best restaurants and we are trusted by the UK’s most talented chefs and pitmasters.
We are delighted that home cook enthusiasts can
also enjoy our produce with friends and family. Simply order online and receive chilled delivery to your door.
Explore our range of exclusive and award winning produce including Wagyu, Ex-Dairy, Iberico, USDA and much more...See more
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