I’ve spent over $10,000 at the local outlet over 20 years. Recently, I bought two pairs of shorts and a shirt that didn’t fit, but my request for a smaller size was denied. The new policy requires returns within 30 days. I know the management well, but this experience has soured my view, and I doubt I’ll shop there again. Poor customer service like this could drive them to bankruptcy.
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Tommy Bahama is a Seattle-based manufacturer of casual, men's and women's sportswear and activewear, denim, swimwear, accessories, footwear and a complete home furnishings collection, and is owned by Atlanta-based Oxford Industries.
