After being a loyal member at Tommy’s Express Car Wash for over a year, I had a distressing experience at the Sawmill Road location in Powell, Ohio.The wash stopped mid-cycle, and due to claustrophobia I experienced a panic attack. When I explained this to the employee, I was told: “Then you shouldn’t have been going through the car wash.” There was no apology or effort to help.I also submitted a complaint and was told someone would follow up. No one ever did.This led me to cancel my membership. I hope the company improves how it trains employees to handle customers in distress.
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Tommy's Express is a national car wash franchise that offers quick service, modern facilities and a professional clean. Visit one of our locations today for a great wash and an excellent experience.
