Review Time
I have gone many times and my car is always very wet. Also, their prices are very high. The fact that they try to sell their "cleaning package" for $5 is ridiculous. Every other place has spray bottles and towels.
I don’t even want to give this place 1 star if I didn’t have to. Third time using the car wash the brushes used in the wash broke my side mirror. They stopped the car wash and I seen other peoples car parts on the floor. The owner did nothing to help. Instead he was rude and condescending.
Their Lewis Center location did $1,900 damage to my brand-new car in 1 wash. Deep scratches and paint swirls on a car with first car wash, brand new with less than 1000 miles. They weaseled out of all accountability for the damage. Do not use this company nor go to any of their locations.
I’ve been a Works Plan member at the Missouri Ave & Rosery Rd Tommy’s location since it was built, and I’ve been consistently overcharged. I’ve been billed $46/month, even though the Tommy’s app clearly lists the Works Plan at $43.99/month. After more than two months of emailing support, nothing has been fixed.I must add this follow-up received from Dana at Tommy's Express, 01/07/2026:I am with corporate. You are correct, the plan is 43.99, but that does not include taxes, and is 46.00 after the taxes aI am not recinding the 1-starre applied. review above except to say, had Dana told me that simple explanation when I first raised the issue, this back and forth over two months would not have happened. ______________________________________________________Yesterday I was told by Tommy's representative (Dana) that the price is now $47.07, which contradicts the pricing shown in the app. Even if that new price is accurate, it doesn’t explain why I was overcharged for years when the listed price was lower. No one has offered any correction, refund, or accountability.Extremely disappointed with the lack of transparency and the ongoing billing errors. This should not have been this hard to resolve.—Arnold Sherr, License Plate ZZ9
After being a loyal member at Tommy’s Express Car Wash for over a year, I had a distressing experience at the Sawmill Road location in Powell, Ohio.The wash stopped mid-cycle, and due to claustrophobia I experienced a panic attack. When I explained this to the employee, I was told: “Then you shouldn’t have been going through the car wash.” There was no apology or effort to help.I also submitted a complaint and was told someone would follow up. No one ever did.This led me to cancel my membership. I hope the company improves how it trains employees to handle customers in distress.
Tommy's car Wash in fort Gratiot township in St Clair county is a joke. Staff Park there cars in the vacuum areas. Because they're too lazy to walk in the back parking lot. I mentioned something to the supervising staff on duty regarding this ongoing issue. because they were taking up too much of the vacuums. They purposely shut the vacuums off on me. Will never go back.
Significant Damage to My VehicleI am extremely disappointed and frustrated with my experience at this car wash. My vehicle had just arrived on a trailer from Vancouver to the GTA. It was late in the evening and I only wanted the windows and mirrors cleaned so I could safely drive home in the dark. The car wash was conveniently close to the pickup lot, but the driver’s side of my car was very dirty from the transport, and I was concerned about running it through a wash in that condition.The attendant assured me that it was completely safe, and was far more focused on trying to sell me a membership than on giving honest advice. Trusting their reassurance, I went through the wash—only to discover the next morning that not only had the car not been cleaned properly, but the driver’s side body, trim, windows, and even the paint had been significantly damaged.In proper lighting, and especially once a professional detailer cleaned the car, deep scratches became visible across the paint and even into the window glass. Every auto detailer who inspected it told me the same thing: this kind of damage comes from taking an extremely dirty vehicle through a car wash, where the dirt acts like sandpaper. I was forced to pay over $1,000 for paint repair and ceramic coating, and there are still scratches that went right into the paint. The window remains damaged as well.To make matters worse, when I contacted the company, “Christian” sent me three extremely low-resolution video clips—just a few seconds long, taken from far away—showing my wet car driving out of the wash at nearly 10 p.m. He claimed the light snowfall during my drive home somehow caused the damage, which is completely unrealistic and frankly insulting.I trusted this business based on the attendant’s reassurance, and that trust resulted in expensive, permanent damage to my vehicle. Given the lack of accountability and the dismissive response I received, I cannot recommend this car wash to anyone. If your vehicle is even slightly dirty—or if you value your paint—stay far away. The photos show the vehicle before the car was (evening), after the car wash (day), scratches underneath the still dirty car, scratches after detailing. The window remains completely scratched up.
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Tommy's Express is a national car wash franchise that offers quick service, modern facilities and a professional clean. Visit one of our locations today for a great wash and an excellent experience.
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