I’ve been a Works Plan member at the Missouri Ave & Rosery Rd Tommy’s location since it was built, and I’ve been consistently overcharged. I’ve been billed $46/month, even though the Tommy’s app clearly lists the Works Plan at $43.99/month. After more than two months of emailing support, nothing has been fixed.I must add this follow-up received from Dana at Tommy's Express, 01/07/2026:I am with corporate. You are correct, the plan is 43.99, but that does not include taxes, and is 46.00 after the taxes aI am not recinding the 1-starre applied. review above except to say, had Dana told me that simple explanation when I first raised the issue, this back and forth over two months would not have happened. ______________________________________________________Yesterday I was told by Tommy's representative (Dana) that the price is now $47.07, which contradicts the pricing shown in the app. Even if that new price is accurate, it doesn’t explain why I was overcharged for years when the listed price was lower. No one has offered any correction, refund, or accountability.Extremely disappointed with the lack of transparency and the ongoing billing errors. This should not have been this hard to resolve.—Arnold Sherr, License Plate ZZ9
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Tommy's Express is a national car wash franchise that offers quick service, modern facilities and a professional clean. Visit one of our locations today for a great wash and an excellent experience.
