Significant Damage to My VehicleI am extremely disappointed and frustrated with my experience at this car wash. My vehicle had just arrived on a trailer from Vancouver to the GTA. It was late in the evening and I only wanted the windows and mirrors cleaned so I could safely drive home in the dark. The car wash was conveniently close to the pickup lot, but the driver’s side of my car was very dirty from the transport, and I was concerned about running it through a wash in that condition.The attendant assured me that it was completely safe, and was far more focused on trying to sell me a membership than on giving honest advice. Trusting their reassurance, I went through the wash—only to discover the next morning that not only had the car not been cleaned properly, but the driver’s side body, trim, windows, and even the paint had been significantly damaged.In proper lighting, and especially once a professional detailer cleaned the car, deep scratches became visible across the paint and even into the window glass. Every auto detailer who inspected it told me the same thing: this kind of damage comes from taking an extremely dirty vehicle through a car wash, where the dirt acts like sandpaper. I was forced to pay over $1,000 for paint repair and ceramic coating, and there are still scratches that went right into the paint. The window remains damaged as well.To make matters worse, when I contacted the company, “Christian” sent me three extremely low-resolution video clips—just a few seconds long, taken from far away—showing my wet car driving out of the wash at nearly 10 p.m. He claimed the light snowfall during my drive home somehow caused the damage, which is completely unrealistic and frankly insulting.I trusted this business based on the attendant’s reassurance, and that trust resulted in expensive, permanent damage to my vehicle. Given the lack of accountability and the dismissive response I received, I cannot recommend this car wash to anyone. If your vehicle is even slightly dirty—or if you value your paint—stay far away. The photos show the vehicle before the car was (evening), after the car wash (day), scratches underneath the still dirty car, scratches after detailing. The window remains completely scratched up.
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Tommy's Express is a national car wash franchise that offers quick service, modern facilities and a professional clean. Visit one of our locations today for a great wash and an excellent experience.
