Where to start?!?! I ordered a key and the cut by photo service also. After placing the order I read that you need at least one key for the one they make you to be able to be programmed to your vehicle. I sent them an e-mail and asked if their key would work without having another key. They replied that it would not and that I would need a dealer to get it to work. I immediately replied and asked them to cancel the order. They replied to me that I couldn't cancel the order because it has already shipped. I replied to them and asked how that was possible since I didn't submit any pictures for them to cut the key. They said they used the pictures from last time I ordered from them.... That was more than a year ago and FOR A DIFFERENT CAR! I don't even have that car anymore. So I replied to them and said they need to refund my money cause they should have never even sent anything since I didn't give them the pictures for the key. They admitted that I was right but they would not refund my money until I sent the key back. That's ridiculous since they should've never sent it. They said I'd have to wait for the key to arrive and write "return to sender" on the package to send it back. The key arrived quickly via FedEx. I contacted FedEx and asked them to pick the package up. They informed me that the company would have to provide me with a shipping label... writing "return to sender" on the package won't work. So I contacted these idiots (Tom's Key Company) again and told them what FedEx told me. So they sent me a shipping label but it was for USPS. So I had to waste my time and money driving to the post office to ship out a package that they should have never sent! I sent the package then e-mailed them to ask them for the refund. They sent the refund but didn't give me back the shipping or taxes! WTF is wrong with these people. I e-mailed them again and asked why they did this. They said they can't refund the shipping since they shipped me a key. That's ridiculous since they shouldn't have shipped anything. They also said they already paid the taxes to the state and that's why they couldn't refund the tax money. I sent them yet another e-mail and told them this was not ok and explained why. They did then refund all of my money. Finally I'm done with these idiots. Don't buy from them. I called a local locksmith and they came to my house and cut and programmed a key the next day. So much easier...
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Program spare car keys and keyless remote fobs at home. Order a key programmer kit and save money doing it yourself. Easy to program - less than 20 minutes! Satisfaction guaranteed or your money back.
