Here’s a professional yet firm review that outlines the issues clearly and calls out the pest control company for their failure:⸻Review: Incompetent and Costly Service – Avoid This Company at All CostsFirstly I am a firefighter in NSW and have been for 37 years, so I credit myself on being truthful and factual. And as a person who is fastidious on being competent in your role, it has frustrated me to no end causing me anxiety and stress to watch this bunch of amateurs do their business.I will review this company.Firstly the woman who manages the place “Lee Anne” well what can I say, just a rude mouth piece spruking rubbish propaganda, and using every little trick under the sun not to take responsibility. We hired this pest control company to deal with a bedbug issue in a bedroom of our 5-star rated Airbnb property. What followed was a complete failure of service on four separate occasions. Despite assurances that the problem had been resolved, guests continued to report bites, and bedbugs were repeatedly found in the room.Each treatment was followed by another infestation, showing a clear lack of thoroughness, proper follow-up, or effective treatment. Their inability to solve the issue has now cost us over $10,000 in lost bookings, refunds, professional cleaning, and replacement of bedding and furniture — not to mention the damage to our hard-earned reputation as a premium short-term rental provider.Even more disappointing was their refusal to acknowledge any responsibility. There was no accountability, no offer of compensation, and no meaningful customer support, they even tried to blame it on another infestation absolutely laughable. We were left to deal with the consequences of their incompetence while they continued to insist their treatments were effective — clearly ignoring the evidence to the contrary.If you operate a business or rely on your property for income, stay away from this company. Their service was not only ineffective, it was negligent — and the financial impact on our business has been significant. I have started an investigation with QCAT and have lodged a claim with my insurance company. This company needs to be blacklisted immediately.
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Tom's Pest Control is a young and growing business that aims to be a leader of the pest control services sector across the UK.
Our commitment to providing permanent solutions and our focus on service and quality allow us to dominate the industry with superior service standards.
