tomspestcontrol.co.uk

Not recommended

I am giving two stars because the second technician we had was professional and offered helpful advice. The rest of the service was sloppy and chaotic. The first technician inspected the flat, laid baits and also saw an irregular electric installation. He took photos and reported it, which is helpful, but also warned the tenant about risk of fire, which he was not qualified to do. The tenant was left terrified, and I had to urgently call an electrician to inspect and confirm no risk of fire and that our electricity certificate is valid. The second technician turned up and provided a minimal report on the pest situation, suggesting a solution. The office quoted £300-£400 (!) to implement the solution. To confirm, this was their quote for a 45 sq m one bedroom flat with no infestation, to seal potential entry points for mice on an area of half a square metre: £700 in total, including their two initial visits. When I challenged the quote, they offered to implement their solution for £300. It was still way too expensive, but it made me wonder about their initial quote: were they trying it on, or did they confuse me with another customer? Looking for a more cost effective solution for this space, I asked to speak to the second technician to discuss his observations and advice. It took two days on the phone and multiple emails, and a threat not to pay their invoice, for the office to allow me to talk to the second technician on the phone. He was very professional and suggested a practical, low cost solution, and guidance so I can call a handyman to do the job. I was happy with the second technician, but the service overall was chaotic and sloppy, stressful for me and the tenant. I would not recommend this company for cost-conscious customers in one or two bedroom flats, and certainly not if you want a good service for your tenants.

Date of experience: Jul 16, 2024