Ordered a mechanical pencil which was faulty on receipt. Contacted customer services by email, took them 2 days and 2 emails to respond they then advised watching a video to fix myself or return for repair. Not acceptable to have to return £65 new item for repair and I requested a replacement. Again poor response from customer services, 2 emails, 2 days and 40 minutes on ‘virtual messenger’ before I got an answer. Pencil eventually replaced.Item acceptable though not sure whether value for money.Customer service very poor.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hand-crafting creative tools you'll look forward to using every day and treasure for the rest of your life. The idea for Tom's business came from watching his wife Gemma use a plastic mass-produced calligraphy pen which he felt didn't match the quality of her beautiful work. With his background in furniture and product design which he studied at university and his experience of working in a blacksmith's forge, he decided to make her a better pen that she would love using every day.See more
