The pen I bought was defective and I emailed the company six times without reply. I left messages on Facebook and they asked me to email again, which I did without reply. They messaged me via Messenger to ask me to respond, which I did, but then got no reply. So my experience is that the pen doesn't work properly and the customer service is absolutely useless.
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Hand-crafting creative tools you'll look forward to using every day and treasure for the rest of your life. The idea for Tom's business came from watching his wife Gemma use a plastic mass-produced calligraphy pen which he felt didn't match the quality of her beautiful work. With his background in furniture and product design which he studied at university and his experience of working in a blacksmith's forge, he decided to make her a better pen that she would love using every day.See more
