I purchased a relocation package with Tonal. They were supposed to send someone to uninstall my device the day before my move. The night before, they cancelled on me at 8:30pm. Now my Tonal will be remaining at my old house, and my entire investment is gone. Would never purchase again unless you are sure you will never need to move it.Update: we purchased the relocation package a month ahead of time so that we could avoid any scheduling issues. We were still cancelled on last minute. We also called the customer service line. They were unable to assist. Update: while the uninstall has been rescheduled, it is scheduled for after the sale of my house closes. Which means I will need to get permission from the new owner to have my Tonal uninstalled. Whether or not I'll be able to do this is currently unknown. Either way, this is not what I should have to be doing to move my Tonal. Especially when I purchased my relocation package and scheduled my appointment a month ahead of time.Update: After getting permission to re-enter my old house to have my Tonal uninstalled, the appointment, once again, did not happen. This time, I wasn't even notified the day before, instead, I had to call the morning of to then be told that nobody was coming. After spending an entire morning on the phone, I then learned that there isn't even somebody in my area who is certified to uninstall the Tonal, so nobody was ever going to come out to do that work.My Tonal is officially gone, and lost in my move.Update: Tonal is replacing the device I lost in the move. While it was a bumpy road, I appreciate all you have done to makes things right. I have updated the review accordingly. Thank again.
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Tonal is the ultimate strength training system designed to minimize the mental load of working out and maximize your results. You'll get it all, on your wall.
Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger.
Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility.
Real-time coaching cues help you dial in your form to train safely and effectively.
Automatic progress tracking takes the guesswork out of working out.
With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule.
Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonalSee more
