Ive had my tonal just over a year and the rotational button on right arm has stopped working. I’ve been told by customer service that there is only a 1 year warranty which is now expired and they want to charge me almost $400 for a service call. My only thought is what good will that do if it’s out of warranty except have them want to charge me an arm and a leg for parts after that. Don't get me wrong. I use it every day and generally love it. Super convenient and although the membership is pricey it gets the job done well. My problem has been with the customer service or lack there of. Apparently they used to have a 3 year warranty but since they break so frequently that’s been changed to 1 year. They have farmed out tech support to some company not in the United States and I can barely understand them when they called. They are using a script and do not listen to what I am saying. Luckily I can still use my tonal for now but don’t have high hopes that it’s gonna last much longer. From what I’m finding on the internet they don’t fix parts, they just ship another unit. Being out of warranty they are gonna want to charge full price. I still owe over $3k on the first one. Not sure how something this expensive has such a short warranty l, terrible customer service and continues to be in business. Lesson learned I guess. Just be aware and go into it with your eyes open.
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Tonal is the ultimate strength training system designed to minimize the mental load of working out and maximize your results. You'll get it all, on your wall.
Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger.
Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility.
Real-time coaching cues help you dial in your form to train safely and effectively.
Automatic progress tracking takes the guesswork out of working out.
With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule.
Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonalSee more
