My experience with Tonal has been abysmal. After three tries to get the unit installed (one of which the delivery service went to the wrong address and refused to drive the last two blocks to the actual address causing yet another two week delay) they finally made it to my apartment where they promptly drilled into the drywall BEFORE locating the studs and left numerous visible holes not hidden by the unit.
THEN the unit won't connect. At all. Reset the router. Reset the unit. Did all that again...and again...and again...and again...and AGAIN. Nothing.
Router is pushing 800+Mbps upload and 75+Mbps upload and is between 15-20 feet from the unit with one intervening wall.
What has been the worst is the Customer Service. I am hearing impaired and it would seem every single customer service person has a very thick accent and I simply cannot understand all that I am being told as I am being instructed which hoops to jump through. When they call and leave a message it is indecipherable and the emails are similarly confusing (and in the same unprofessional tone).
This is all very disappointing and unexpected for a device that is supposed to be a premier item. Having this much trouble just getting the unit to function at baseline (added to the lack of coherent customer interaction) left me feeling like the only option was to have them come get the unit and repair the damage to the wall.
...which led to the most confounding part of the experience. Many things could have been said such as "I am sorry Tonal isn't meeting your needs. I would like to discuss how to make this right for you" or other similarly worded statements showing Tonal standing behind their product...instead they hung up on me and sent me to a survey.
No thanks Tonal 0/10.
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Tonal is the ultimate strength training system designed to minimize the mental load of working out and maximize your results. You'll get it all, on your wall.
Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger.
Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility.
Real-time coaching cues help you dial in your form to train safely and effectively.
Automatic progress tracking takes the guesswork out of working out.
With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule.
Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonalSee more
