After buying a product for a holiday gift, I discovered it was defective. Due to high demand for support, live chat was disabled, forcing me to rely on email communication. The replies were automated and took weeks to arrive. They are now requesting proof of purchase and evidence, which I have submitted twice, yet I keep receiving emails claiming they haven't heard from me—once again, an automated reply. I've been trying to resolve this for three weeks without being able to speak to anyone directly about the issue. This level of customer service is very disappointing, especially for a product that isn't inexpensive.
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Combining a stylish audio player and collectable figurines, tonies® makes listening to stories and songs intuitive, interactive and fun! Find out more about how we are changing the way children listen to audio.
